Privacy & Cookie Policy
Effective date: 6 February 2026
Dots & Threads (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you use our website www.dotsandthreads.com or contact us.
If you have any questions about this policy or how your data is used, please contact us at [email protected].
1. Who we are
Dots & Threads is a UK-based personalised clothing business providing printing and embroidery services. Our website is powered by DecoNetwork.
2. What personal data we collect
We may collect and process the following information:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details and artwork uploads
- Payment details (processed securely by third-party payment providers – we do not store card details)
- Website usage data (IP address, browser type, pages visited)
3. How we collect your data
We collect information when you:
- Place an order
- Request a quote
- Create an account
- Contact us via forms or email
- Use our website
- Upload artwork or designs
We also collect limited technical data via cookies and analytics tools to help improve our website.
4. How we use your data
We use your personal data to:
- Process and fulfil orders
- Respond to enquiries and provide customer support
- Provide quotes and artwork approvals
- Manage accounts and payments
- Improve our website and services
- Meet legal and accounting obligations
We only collect what is necessary to provide our services.
5. Lawful basis for processing
Under UK GDPR, we process your data because:
- It is necessary to fulfil a contract (your order or quote)
- You have given consent (e.g. contacting us)
- We have a legal obligation (e.g. accounting records)
- We have a legitimate interest in improving our services
6. Who we share your data with
We may share your data with trusted third parties only where necessary, including:
- Payment providers
- Courier and delivery companies
- DecoNetwork (our website and order management platform)
- Production partners (for fulfilment where required)
We do not sell your personal data.
7. International data transfers
Some of the services we use to operate our website and fulfil orders (including our website platform and secure hosting providers) may store or process personal data outside the UK and European Economic Area (EEA).
Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent protections in line with UK data protection law. We only work with reputable providers who demonstrate compliance with UK GDPR requirements.
8. How long we keep your data
We keep personal data only for as long as necessary:
- Order and payment records: for legal and tax purposes
- Account data: until you request deletion
- Enquiry data: only as long as needed to respond
9. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at [email protected].
10. Cookies
We use cookies to:
- Enable website functionality (login, sessions)
- Improve performance and user experience
- Understand how visitors use our site
You can manage or disable cookies in your browser settings. Please note that some features of the site may not function properly if cookies are disabled.
For more information about cookies, visit:
https://www.aboutcookies.org
11. Third-party services
Our website uses third-party services (such as analytics and payment providers). These providers have their own privacy policies and are responsible for their own data handling.
12. Security
We take reasonable technical and organisational measures to protect your personal data. Payments are processed securely via encrypted connections (SSL). While no system is 100% secure, we take data protection seriously and follow industry best practices.
13. Children’s privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children.
14. Changes to this policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.
15. Contact
If you have any questions about this policy or your data, please contact:
Email: [email protected]
Website: www.dotsandthreads.com
