Got a question?
Frequently Asked Questions
Getting Started
You can place your order directly through the online catalogue, or get in touch using the contact form or by email if you would prefer to talk it through first. Either way, I will confirm the design and agree everything with you before anything is produced. There are no surprises.
No. I take orders of any size, from a single hoodie to a full team order. Every order gets the same level of attention regardless of quantity.
Turnaround varies depending on the size and complexity of the order, but I will always give you a clear timeline when you confirm. If you have a tight deadline, a priority order option is available for an additional charge, with a 3-day turnaround. Just let me know upfront and I will do my best to help.
Yes. I am based in Surrey but deliver UK-wide. Collection is also welcome if you are local and prefer to pick up in person.
Printing & Embroidery
DTF (direct to film) printing is great for detailed logos, full-colour designs and photographic prints. Embroidery uses thread stitched directly into the garment and gives a premium, textured finish. Both look brilliant and I will help you decide which suits your design and budget best.
Everything in the catalogue can be personalised, including t-shirts, hoodies, sweatshirts, polo shirts, workwear, bags and accessories. If you have something specific in mind that is not in the catalogue, just ask.
Yes. I use OEKO-TEX® certified inks and threads throughout, which means they have been independently tested to be free from harmful substances and safe for skin. This covers both DTF printing and embroidery.
Artwork & Design
Vector files (AI, EPS or SVG) work best and give the sharpest results for both print and embroidery. If you only have a JPG or PNG, send it over and I will let you know if it will work. Do not worry if you are unsure, I will guide you through it.
Please do let me know if your logo or image was created using AI. AI-generated images can have a large file size which makes them appear high quality, but they are often quite pixelated when printed. I will always check the artwork before anything goes into production and let you know if there is likely to be an issue.
Not a problem. Tell me what you have in mind and I will work with you to get something together. Even a rough idea or a sketch gives me something to work from.
Yes, always. I will send you a design proof to approve before anything is printed or embroidered. Nothing goes into production until you are happy with it.
Schools & Gyms
Yes. For gyms, I offer a subscription model where I build and manage a branded online store for your members. They order and pay directly, you earn commission, and you never hold any stock. For schools and year groups, I can set up a custom store so parents and guardians can order directly, with no chasing for the organiser. Get in touch to find out more.
Yes. Leavers hoodies, school trip hoodies and year group keepsakes are something I really enjoy doing. I can set everything up so parents and guardians can order and pay directly through a custom online store, which takes the admin off whoever is organising it.
Still have questions?
Just Ask
I am always happy to help. Drop me a message and I will get back to you as quickly as I can.
Get in Touch
